We accept returns of any equipment or faulty goods purchased from our e-shop. Equipment or merchandise must be returned unused in its original packaging to WatchHouse Roastery, 36 Maltby Street, London, SE1 3PA. Returns must be made within 14 days of purchase. While we want you to be completely happy with your order, as coffee is a consumable product we’ll only replace or refund coffee if it’s faulty or damaged. This is subject to assessment by our Roastery team and Head of Coffee, as and when applicable. Get in touch via hello@watchhouse.com for any queries regarding your coffee delivery.

Please find your rights here. 

Please note that items purchased online can’t be returned to our shops.