FAQs.

We buy green beans that meet our standards of exceptional quality and flavour, while being mindful that our selections ensure a positive impact on the socioeconomic and environmental circumstances of farmers and producers. We have built working relationships with importers that we trust can meet our high standards, and who share the same global trading ideology. We look at a wide range of coffees that make our taste requirements, but ultimately our decision is guided by the wider-reaching impact; it's why you'll see unique origins and a greater frequency of regional lots in our offering.

Our Roastery team is led by our Head Roaster, Nikol Novotná. Based at our Maltby St. Roastery, the team are passionate about curating an exciting offering for our community to explore.

Absolutely. Select your preferred brewing method when ordering and we'll take care of the rest. If you can, we would always recommend buying whole beans and grinding them at home as the shelf life of pre-ground coffee is a lot shorter.

This depends entirely on what you want kind of coffee you like to drink as different methods yield different results with any given coffee. We're big fans of filter methods at home, as it's a great way to explore speciality coffee.

You can achieve some really good results with a range of coffees, quickly and easily with immersion brewers such as a French Press or Aeropress. For best results with pour over methods, like pour over, we do suggest investing in some specific equipment. For inspiration and guidance check out our brewing guides here, and find our recommended equipment in our Shop.

Push out as much air as possible and re-seal your WatchHouse bag. Store this in an airtight container, at room temperature, somewhere dark and dry like a kitchen cupboard. We recommend the Fellow Atmos Canister which removes air to slow oxidation, keeping coffee flavourful for longer

Yes. Our Páramo Decaf comes from smallholder farms in Colombia’s Cauca region and is decaffeinated using a sugar cane–derived ethyl acetate method. This sustainable process preserves the coffee’s natural sweetness, balance, and clarity for a clean, delicious cup.

We are looking forward to running workshops in the future. Education is a huge part of what we do, and we love to meet and work with those curious about coffee. Sign up to our newsletter at the bottom of this page, and join us on socials @watchhouse to be the first to hear about upcoming events.

As a general rule, a good starting point for WatchHouse pods is between 25g and 30g for a short shot, 60g - 80g for a longer coffee.

You can view our full pods brew guide here.

We would always recommend our Rituals pods for those looking to enjoy both black and milk coffees at home. It’s sourced with a specifically sweet, chocolatey profile in mind that will work well with dairy and alternative milks.

Our pods are made in recyclable aluminium, designed to preserve flavour in every pour. You can use our Alessi Capsule Crusher for recycling at home.

We recommend using your pods within 6 months of purchase, but there is an extended expiry date on each box.

Rituals - Your daily cup. Smooth, easy drinking. Approachable yet distinct. Our Rituals range is designed to be your staple every day coffee. Warm, comforting and familiar, it’s perfect for those who prefer a more classic espresso and drink both black and milk coffees.

Ventures - Complex and adventurous. Exploring new flavours that will surprise your palette. The Ventures range includes some of the most interesting single origin coffees we source. Created for moments of adventure and inspiration, these are more complex and fruity flavour profiles we recommend black. 

Horizons - Expressive and unique. Pushing the boundaries of flavour. Coffees selected for our Horizons range are the most experimental of all we source. Introducing unusual origins and profiles pushing the boundaries of expectation.

We offer pre-paid and rolling subscriptions delivered directly to your door. Simply chose the quantity, frequency, and brewing method and experience Modern Coffee from the comfort of your own home. Build your ritual today.

We offer our 1829 Espresso and Single Origin Espresso on subscription, both crafted to suit milky and black espresso. Our Páramo Decaf, sourced from smallholders in Colombia’s Cauca region, is gently decaffeinated using a sugar cane–derived process to preserve balance, sweetness, and clarity.

Our Rituals, Ventures, and Horizons collections are also available on subscription. For whole bean, you can explore a rotating selection of filter coffees at your preferred frequency, while pod options remain fixed by collection.

If you’d like to experience a broader selection, our Roaster’s Spotlight and Mixed Pod Set are ideal for discovering a variety of coffees.

Explore all our subscriptions here.

Our standard subscriptions are flexible, you can pause, skip or change at any time via your WatchHouse account.

We offer gift subscriptions that are prepaid and ship every 2 weeks for three, six or twelve months.

If you are on a flexible subscription, you can pause, skip or cancel via your WatchHouse account. If you need support our team are more than happy to help, simply email hello@watchhouse.com with your enquiry and one of our team will support.

For pre-paid subscriptions, please contact hello@watchhouse.com and we will take a look at your request.

Payment for rolling subscriptions will be taken from your nominated account on the same date as the first payment, at the frequency of your subscription (weekly, fortnightly or monthly). Payments for 3, 6 and 12 month gift subscriptions are taken upfront.

You can change the frequency and amount of coffee you receive with rolling subscriptions only, via your online account.

Subscriptions are easily managed through your WatchHouse account, simply login and update your billing or shipping address as well as your card details. If you have any problems, email us at hello@watchhouse.com and one of our team will support.

Yes, you can manage when your next send comes via your WatchHouse account. Log in and update when your next delivery is to send.

To pause your subscription, simply login to your WatchHouse account to pause your next send. If you have trouble, please email us at hello@watchhouse.com and one of the team will support.

We currently accept Visa, Mastercard and American Express.

Payments are securely processed via Stripe. You can find their privacy policy here.

Orders are processed Monday to Friday at 3pm. Any orders placed after 3pm on Friday through to Sunday will be processed the following Monday.

Special hours apply on bank holidays.

Your order will arrive 2-3 working days after dispatch for deliveries within the UK, 7-10 days within Europe and 10-14 days for international deliveries.

We offer complimentary free shipping for orders over £40 within the UK. For all UK orders under £40 have the option for 24 hour delivery at £4.80, or 48 hours at £3.70.

Shipping is charged at £15 for Europe, £40, for Switzerland and the US, and £70 for the rest of the world.

Yes. We ship to Europe and to an extensive list of countries internationally. There may be times that we are unable to honour shipment to certain countries due to factors outside of our control, in which case we will contact you directly.

Unfortunately, we do not accept returns from outside of the United Kingdom. However, if your item arrives damaged or you receive the wrong product, please get in touch with us on email and one of our team will look into resolving your issue for you.

Please contact us on email with your order number and we can take a look where your order is.

Currently, we can only ship non-perishable items to the United States of America.

We do our utmost to ensure that goods arrive in perfect condition however, if your order arrives damaged please reach out to us on email and our team will look into resolving the issue.

We accept returns on equipment and faulty goods. Whole bean coffee can be returned within 14 days if unopened and sealed; opened coffee is non-returnable unless faulty, and ground-to-order coffee cannot be returned.

Please notify us within 15 days of delivery via email, then return your item within 14 days. Items should be in original packaging where possible, as deductions may apply for diminished condition. Our full returns policy can be found here.

Non-faulty returns must be sent at your own cost with proof of postage to WatchHouse Roastery, 36 Maltby Street, London, SE1 3PA. Order cancellations can be requested via email or our contact form.

If you download the WatchHouse app and sign up, we offer one coffee on the House every six stamps.

We welcome guests on a walk-in basis, with tables available on a first come, first served basis.

All our United Kingdom Houses are dog friendly. Unfortunately, dogs are not allowed in Houses in the United States.

Yes, we serve skimmed milk, oat milk and soya milk as an alternative to whole milk.

Our meats are not Halal. We offer vegetarian, vegan and alcohol-free options; however, everything is prepared in the same environment and we cannot guarantee that any item will be free from cross-contamination.

In our Espresso Houses, we serve a counter menu, which can be enjoyed in House or take away.

Our Brunch Houses - Fitzrovia, Tower Bridge, Somerset House, Marylebone, Seven Dials, Spitalfields, Hampstead Heath, Belsize Park - serve a Brunch menu alongside the counter menu. 

Once you and your friend have both signed up and made a purchase with the WatchHouse app you will both receive a coffee on the House. Please contact us on email if you are experiencing any issues.

Our team are more than happy to help, either email us or submit a contact form on our contact page.