WatchHouse.YourHouse. Our Coffee delivered to your home. Design Your Subscription.

Modern Coffee.

FAQs

FAQ's



Coffee.

What is your approach to coffee sourcing?

We buy green beans that meet our standards of exceptional quality and flavour, while being mindful that our selections ensure a positive impact on the socioeconomic and environmental circumstances of farmers and producers. We have built working relationships with importers that we trust can meet our high standards, and who share the same global trading ideology. We look at a wide range of coffees that make our taste requirements, but ultimately our decision is guided by the wider-reaching impact; it's why you'll see unique origins and a greater frequency of regional lots in our offering.


Who roasts my coffee? 

Our fantastic Roastery team are led by Roastery Manager Jay Chelminski and Head of Coffee Ryan Garrick. Jay joined the team in 2019, as a barista at our Tower Bridge cafe and has since become an integral part of the development of our coffee offering; progressing to Head Barista at our Fetter Lane cafe, before moving on to launch and manage the Roastery operations. Ryan joined in 2018 after gaining his roasting skills in Glasgow, achieving his Q-grade license in 2019. Based at our Maltby St. Roastery, the team are passionate about curating an exciting offering for our community to explore. All of our coffee is roasted on a refurbished Probat UG22.

 
Should I buy a blend or single origin?

That all depends on how you like your coffee, and what brewing method you choose to use. Our 1829 espresso is designed to work perfectly with milk (it's why it's used at all our Houses as the base for milky coffees). So if you have an espresso machine at home, or perhaps use a bypassing method with an Aeropress, and enjoy your coffee with milk this is a great choice. As a general rule, if you're using anything other than espresso machine and want to explore black coffee, we recommend choosing one of our single origin filter roasts. Head to our Learn pages to explore a range of brewing guides, aimed to equipt you with the skills to brew filter roasts using a variety of methods.

 
Can you grind my coffee?

Absolutely. Select your preferred brewing method when ordering and we'll take care of the rest. If you can, we would always reccomend buying whole beans and grinding them at home as the shelf life of pre-ground coffee is a lot shorter.

What brew methods do you recommend?

Again, this depends entirely on what you want kind of coffee you like to drink as different methods yield different results with any given coffee. We're big fans of filter methods at home, as it's a great way to explore speciality coffee. You can achieve some really good results with a range of coffees, quickly and easily with immersion brewers such as a French Press or Aeropress. For best results with pour over methods, like V60 or Kinto dripper, we do suggest investing in some specific equipment. For inspiration and guidance check out our brewing guides here, and find our recommended equipment in our Shop.



How should I store my coffee?

Push out as much air as possible and re-seal your WatchHouse bag. Store this in an airtight container at room temperature, somewhere dark and dry like a kitchen cupboard.

Do you have decaf?

Yes. We wanted to offer a decaf matching the same high quality as all our other coffees. Our Villamaria Decaf is processed using sugar cane E.A. Method in Caldas, Colombia; a sustainable method that preserves the flavour of the beans through natural extraction.

Do you offer any workshops?

We are looking forward to running workshops in the future. Education is a huge part of what we do, and we love to meet and work with those curious about coffee. Sign up to our newsletter here, and join us on socials @watchhouse to be the first to hear about upcoming events.

 

 

Subscriptions.

What are your subscription options?

WatchHouse.YourHouse. Subscription. Never worry about running out of coffee supplies again. Choose the quantity, frequency, and brewing method and receive a personalised delivery straight to your door. The Modern Coffee experience from the comfort of your own home.

 
How much?

With a pre-paid 3, 6 or 12 month subscription, you will recive 250g of coffee every two weeks. If you choose a rolling subscription, you can choose to have a delivery weekly, fortnightly or monthly.

 
How often?

We offer weekly, fortnightly and monthly deliveries so you’re always fully stocked.

Which coffee?

We offer three different subscription options.

1829 - our seasonal espresso blend designed to work in harmony with milk. It’s the House blend at all our cafes, and is perfect if you like espresso based milky coffees at home or prefer a slightly darker roast. The beans change to reflect the best offering of the season. 1829 may sometimes be a blend of coffees to ensure a perfectly balanced espresso base for your flat white or latte.

Our Villamaria Decaf subscription keeps you supplied with a offering we're really proud of; decaf that tastes just as good as all our other coffees processed using a sustainable sugar cane EA process.

Roaster Spotlight Subscription is your chance to explore the best of our single origin roasts, and what we would recommend for those using methods other than espresso machine. Our roastery team hand pick your coffee based on what they feel tastes best in our current offering, so you get to explore a different coffee with each delivery.

 

How long will my subscription run for?

When signing up for a subscription, you'll have two options. Pay up front for three, six or 12 months, or choose a rolling subscription that will continue running until you pause or cancel via your account.

Can I cancel my subscription before it ends? 

You can cancel a rolling subscription via your online account. This option is not available pre-paid subscriptions. However if you are facing extenuating circumstances and need to cancel, drop us a line at hello@watchhouse.com. Please note that proof of sending isn't proof of receipt, so please ensure you have received a response from our Support Team. Our opening hours are 9am to 6pm Monday to Friday.

When will payment leave my account? 

Payment for rolling subscriptions will be taken from your nominated account on the same date as the first payment, at the frequency of your subscription (weekly, fortnightly or monthly). Payments for 3, 6 and 12 months subscriptions are taken upfront.

When will I receive my subscription coffee?

Our team roast on a Sunday for dispatch every Tuesday. Your order will arrive 2-3 working days after dispatch within the UK, 7-10 days within Europe, and 10-14 days for international deliveries.

My card details have changed/ I would like to change my nominated account. What do I do? 

You can change your card details on your online account, along with billing and delivery address. If you have any problems please get in touch with our customer service team via hello@watchhouse.com and they will be able to update your payment information for you. 

Can I change the amount of coffee I receive or the frequency of my delivery?

You can change the frequency and amount of coffee you receive with rolling subscriptions only, via your online account.

Can I change the day of the week my subscription ships?
Unfortunately not, we dispatched all subscription orders on Tuesdays. 


Can I subscribe to a particular coffee?

For our 1829 subscription, you will always receive our House espresso, and Villamaria Decaf you will always receive Villamaria. However our Roaster Spotlight will always be a different coffee with each delivery, selected by our Roastery team. Although you can't request a specific coffee for this subscription package, our entire offering is available to purchase individually online and in our Houses if you know you want a specific coffee.

 
Can I pause my subscription?

You can pause a rolling subscription via your online account. Unfortunately you can’t pause pre-paid subscriptions at the moment. However, if you have an extreme circumstance or are going away for an extended period of time, please get in touch with us directly at hello@watchhouse.com.

What forms of payment do you accept?

We currently accept Visa, Mastercard and American Express. 

How do you store my card information?

Payments are securely processed via Stripe. You can find their privacy policy here.  

 

 

Shipping.
 

When will my order be dispatched? 

Orders placed Monday to Thursday before 1pm are dispatched same day and shipped using Royal Mail Standard delivery. Orders placed Friday to Sunday are dispatched on Mondays. Subscription deliveries are dispatched every Tuesday.

When can I expect my order to be delivered?

Your order will arrive 2-3 working days after dispatch for deliveries within the UK, 7-10 days within Europe and 10-14 days for international deliveries.

 
Is the cost of shipping included? 

Shipping is free anywhere in the UK on all set timeframe coffee subscriptions and coffee purchases over £20 from our e-shop. All other online purchases will have a £2.95 delivery charge, £15 for Europe and £70 for the rest of the world.

I live internationally, can I order WatchHouse Coffee?

Yes. We ship to Europe and to an extensive list of countries internationally. There may be time that we are unable to honour shipment to certain countries due to factors outside of our control, in which case we would contact you directly.

I haven’t received my order, what do I do? 

Please contact customer services via hello@watchhouse.com with your order number and we’ll track down your delivery.  

 

 

Returns.


Can I return my order? 

We accept returns of any equipment or faulty goods purchased from our e-shop. Equipment or merchandise must be returned unused in its original packaging to WatchHouse Roastery, 36 Maltby Street, London, SE1 3PA. Returns must be made within 14 days of purchase. While we want you to be completely happy with your order, as coffee is a consumable product we’ll only replace or refund coffee if it’s faulty or damaged. This is subject to assessment by our roastery team and Head of Coffee, as and when applicable. Get in touch via hello@watchhouse.com for any queries regarding your coffee delivery. .

 

My order has arrived damaged 

We do our utmost to ensure that goods arrive in perfect condition however, if your order arrives damaged please reach out via hello@watchhouse.com or call 020 7394 4844 and we will resolve the issue.

 


Contact Us.


Where are you based? 

Our Support Office and Roastery can be found at 36 Maltby Street, London - just a stone's throw away from our first site and namesake WatchHouse Bermondsey St. Our cafes are located throughout Central London - explore our all our Houses here.

How can I contact you?

For all enquiries, please contact us on hello@watchhouse.com // 020 7394 4844.

Coffee Matchmaker

Rituals. Ventures. Rarities. Which brew is right for you? Find your perfect match in six simple steps.

Start Matching

Are you looking to try something different?

What’s your favourite brewing method?

How do you like your coffee?

Do you take milk?

Rituals

We think you'll love Rarities. Throw caution to the wind and challenge your preconceptions. Each month we showcase cups that reveal flavours we wouldn’t have thought possible from the humble coffee bean.

Ventures

We think you’ll love Ventures. Some days we seek adventure. Fresh inspiration. These are the days when we welcome the unexpected. A single curiosity that will open our minds to new possibilities.

Rarities

We think you'll love Rituals. Like an evening bath or reading the Sunday papers, these are the coffees that ground us. Comforting, warm, familiar.

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