As a general rule, a good starting point for WatchHouse pods is between 25g and 30g for a short shot, 60g - 80g for a longer coffee.

We would always recommend our Rituals range for those looking to enjoy both black and milk coffees at home. It’s sourced with a specifically sweet, chocolatey profile in mind that will work well with dairy and alternative milks. 

Our pods are made from eco-friendly biomaterial suitable for industrial composting, and our packaging is 100% recyclable. We recommend checking the composting protocol of your local authority to ensure the best process for disposal. 

We recommend using your pods within 6 months of purchase, but there is an extended expiry date on each box. 

Rituals - Your daily cup. Smooth, easy drinking. Approachable yet distinct.
Our Rituals range is designed to be your staple every day coffee. Warm, comforting and familiar, it’s perfect for those who prefer a more classic espresso and drink both black and milk coffees. 

Ventures - Complex and adventurous. Exploring new flavours that will surprise your palette.

The Ventures range includes some of the most interesting single origin coffees we source. Created for moments of adventure and inspiration, these are more complex and fruity flavour profiles we recommend black. 

Horizons - Expressive and unique. Pushing the boundaries of flavour.

Coffees selected for our Horizons range are the most experimental of all we source. Introducing unusual origins and profiles pushing the boundaries of expectation.

Our pods are shipped in letterbox friendly packaging via Royal Mail.

We offer two options - gift or ongoing. For both options your first delivery will be made up of thirty pods. Gift subscriptions are shipped every two weeks, but if you sign up to an ongoing subscription you can select your frequency; every week, every two weeks or every four weeks. Subscribe and make a saving of 10% against the price of a one off purchase. 

Never worry about running out of coffee supplies again. We offer pre-paid and rolling subscriptions, simply choose the quantity, frequency, and brewing method and receive a personalised delivery straight to your door. The Modern Coffee experience from the comfort of your own home.

We offer three different subscription options.

1829 is our seasonal single origin espresso designed to work in harmony with milk. It’s our House single origin at all our cafes, and is perfect if you like espresso based milky coffees at home or prefer a slightly darker roast. The beans change to reflect the best offering of the season. 1829 may sometimes be a blend of coffees to ensure a perfectly balanced espresso base for your flat white or latte.

Our Galeras Decaf subscription keeps you supplied with a offering we're really proud of; decaf that tastes just as good as all our other coffees processed using sugar cane E.A. Method in Caldas, Colombia

Roasters Spotlight Subscription is your chance to explore the best of our single origin roasts, and what we would recommend for those using methods other than espresso machine. Our roastery team hand pick your coffee based on what they feel tastes best in our current offering, so you get to explore a different coffee with each delivery.

When signing up for a subscription, you'll have two options. Pay up front for three, six or 12 months, or choose a rolling subscription that will continue running until you pause or cancel via your account.

You can cancel a rolling subscription via your online account. This option is not available pre-paid subscriptions. However if you are facing extenuating circumstances and need to cancel, drop us a line at roastery@watchhouse.com. Please note that proof of sending isn't proof of receipt, so please ensure you have received a response from our Support Team. Our opening hours are 9am to 6pm Monday to Friday.

Payment for rolling subscriptions will be taken from your nominated account on the same date as the first payment, at the frequency of your subscription (weekly, fortnightly or monthly). Payments for 3, 6 and 12 months subscriptions are taken upfront. 

You can change the frequency and amount of coffee you receive with rolling subscriptions only, via your online account.

You can change your card details on your online account, along with billing and delivery address. If you have any problems please get in touch with our customer service team via roastery@watchhouse.com and they will be able to update your payment information for you. 

Unfortunately not, we dispatched all subscription orders on Tuesdays. 

For our 1829 subscription, you will always receive our House espresso, and Galeras Decaf you will always receive Galeras. However our Roaster Spotlight will always be a different coffee with each delivery, selected by our Roastery team. Although you can't request a specific coffee for this subscription package, our entire offering is available to purchase individually online and in our Houses if you know you want a specific coffee.

You can pause a rolling subscription via your online account. Unfortunately you can’t pause pre-paid subscriptions at the moment. However, if you have an extreme circumstance or are going away for an extended period of time, please get in touch with us directly at roastery@watchhouse.com.

We currently accept Visa, Mastercard and American Express. 

Payments are securely processed via Stripe. You can find their privacy policy here.  

Orders placed Monday to Thursday before 1pm are dispatched same day and shipped using Royal Mail Standard delivery. Orders placed Thursday afternoon to Sunday are dispatched on Mondays. Subscription deliveries are dispatched every Tuesday.

Your order will arrive 2-3 working days after dispatch for deliveries within the UK, 7-10 days within Europe and 10-14 days for international deliveries.

We offer complimentary Tracked 24 delivery on all UK orders over £30. Shipping for orders under £30 is charged at £2.50 for Royal Mail 48 or £4.60 for Tracked 24 delivery to the UK. Shipping is charged at £15 for Europe, £40 for Switzerland and the US, and £70 for the rest of the world.

Yes. We ship to Europe and to an extensive list of countries internationally. There may be time that we are unable to honour shipment to certain countries due to factors outside of our control, in which case we would contact you directly.

Please contact customer services via roastery@watchhouse.com with your order number and we’ll track down your delivery. 

We accept returns of any equipment or faulty goods purchased from our e-shop. Equipment or merchandise must be returned unused in its original packaging to WatchHouse Roastery, 36 Maltby Street, London, SE1 3PA. Returns must be made within 14 days of purchase. While we want you to be completely happy with your order, as coffee is a consumable product we’ll only replace or refund coffee if it’s faulty or damaged. This is subject to assessment by our roastery team and Head of Coffee, as and when applicable. Get in touch via roastery@watchhouse.com for any queries regarding your coffee delivery.

We do our utmost to ensure that goods arrive in perfect condition however, if your order arrives damaged please reach out via roastery@watchhouse.com or call 020 7394 4844 and we will resolve the issue.

Our Support Office and Roastery can be found at 36 Maltby Street, London - just a stone's throw away from our first site and namesake WatchHouse Bermondsey St. Our cafes are located throughout Central London - explore our all our Houses here.

Our team are more than happy to help, all contact information is available on our contact page.