WatchHouse. YourHouse. Our Coffee delivered to your home. Design Your Subscription.

Modern Coffee.

Shipping Policy.

Shipping.


Shipping.

You can choose your preferred delivery method during the checkout process. We use Royal Mail for all our deliveries. 

Shipping costs.

Royal Mail 2nd Class (up to and including 1kg) Mainland UK – £2.95

Currently we only ship within the UK. This includes Scottish Highlands and Islands and Northern Ireland, Isle of Man, Isles of Scilly, and Isle of Wight. Please get in touch with us directly for international shipping via hello@watchhouse.com.

Royal Mail 1st Class (24h delivery) - £3.50

*Europe - Tracked (up to and including 1kg) – £15

*World Wide - Tracked (up to and including 1kg) – £70)

Shipping is free anywhere in the UK on all set timeframe coffee subscriptions and coffee purchases over £20 from our e-shop. All other online purchases will have a £2.95 delivery charge, £15 for Europe and £70 for the rest of the world.

Royal Mail Deliveries.

Deliveries made by Royal Mail arrive between 7am and 7pm on a non-tracked service. The Standard service is intended to arrive within 48 hours of shipment but is not a guaranteed service and can take up to 7 days. Please note that Royal Mail does not accept delivery notes (eg. please leave with a neighbour) and we can’t guarantee a specific delivery date or time.

Royal Mail offers reliable services but there will occasionally be deliveries that are delayed. While we will do everything possible to keep this from happening or to rectify the situation, there will be times when things are outside of our control. Please get in touch with us if this happens and we’ll do our best to help put things right.

 

UK.

We roast our coffees on Sunday, dispatch on Wednesdays using Royal Mail Standard delivery. Orders received by Friday will be processed for the following dispatch.

For any other orders: We dispatch all orders on Wednesdays. During peak mail order periods (for instance, Christmas or other promotional activities), this time frame may be extended slightly, although every effort will be made to dispatch your order as soon as possible.

All our coffees are roasted to order so we require at least one working day before we can despatch your order.

Standard delivery is charged at £2.95 per order (mainland UK), except for subscription coffee which includes shipping cost.

For all orders over £20 (before delivery), delivery is FREE in the UK using Royal Mail 2nd Class, standard delivery. 

 

International.

We are happy to deliver to international addresses. At present, we only allow you to include a UK shipping address at checkout. Please get in touch with us directly for international shipping via hello@watchhouse.com

We ship to Europe and to an extensive list of countries internationally. There may be time that we are unable to honour shipment to certain countries due to factors outside of our control, in which case we would contact you directly.

 

When will my order be dispatched?

Orders placed Monday to Thursday before 1pm are dispatched same day and shipped using Royal Mail Standard delivery. Orders placed Friday to Sunday are dispatched on Mondays. Subscription deliveries are dispatched every Tuesday.

 

When can I expect my order to be delivered?

Your order will arrive 2-3 working days after dispatch for deliveries within the UK, 7-10 days within Europe and 10-14 days for international deliveries.

 

I haven’t received my order, what do I do?

Please contact us at hello@watchhouse.com with your order number, and we'll track down your delivery.

 

Payment.

Payments are securely processed via Stripe. We currently accept Visa, Mastercard and American Express payments but we are working on introducing additional options (PayPal & Apple Pay). For more information, you may also want to read Stripe’s Privacy.

 

Coffee Matchmaker

Rituals. Ventures. Rarities. Which brew is right for you? Find your perfect match in six simple steps.

Start Matching

Are you looking to try something different?

What’s your favourite brewing method?

How do you like your coffee?

Do you take milk?

Rituals

We think you'll love Rarities. Throw caution to the wind and challenge your preconceptions. Each month we showcase cups that reveal flavours we wouldn’t have thought possible from the humble coffee bean.

Ventures

We think you’ll love Ventures. Some days we seek adventure. Fresh inspiration. These are the days when we welcome the unexpected. A single curiosity that will open our minds to new possibilities.

Rarities

We think you'll love Rituals. Like an evening bath or reading the Sunday papers, these are the coffees that ground us. Comforting, warm, familiar.

Your Order.

Complimentary shipping on all UK orders.
Subtotal: