US SHIPPING

You can choose your preferred delivery method during the checkout process. We use UPS, DHL and FedEx for all our deliveries. Delivery charges are as follows: 

MAINLAND

Shipments to mainland America are dispatched from our Roastery located in London. Orders are shipped Sunday-Thursday, orders received Friday/Saturday will dispatch Sunday. Orders shipped to the USA will incur a charge of £40.

INTERNATIONAL SHIPPING.

We ship worldwide and charge a flat rate shipping fee of £15 for delivery to Europe, £40 for delivery in Switzerland and the US, and £70 for delivery to the rest of the world.

Please note, there may be time that we are unable to honour shipment to certain countries due to factors outside of our control, in which case we would contact you directly.

CUSTOM CLEARANCE & CUSTOM IMPORT TAXES

WatchHouse cannot accept responsibility for customs clearance or any import tax, country-specific customs charges or local country tax. Please check with your local customs before purchasing from watchhouse.com. If you have any queries on this, please contact hello@watchhouse.com.

I HAVEN'T RECEIVED MY ORDER, WHAT DO I DO?

Please contact us at hello@watchhouse.com with your order number, and we'll track down your delivery.

PAYMENT

Payments are securely processed via Stripe. We currently accept Visa, Mastercard and American Express payments but we are working on introducing additional options (PayPal & Apple Pay). For more information, you may also want to read Stripe’s Privacy.

US TARIFF CHARGES

Please note, due to import tariff charge changes in the United States of America, you may incur an import charge when ordering from the United Kingdom.