Coffee.
What is your approach to coffee sourcing?
We buy green beans that meet our standards of exceptional quality and flavor, while being mindful that our selections ensure a positive impact on the socioeconomic and environmental circumstances of farmers and producers. We have built working relationships with importers that we trust can meet our high standards, and who share the same global trading ideology. We look at a wide range of coffees that make our taste requirements, but ultimately our decision is guided by the wider-reaching impact; it's why you'll see unique origins and a greater frequency of regional lots in our offering.
Who roasts my coffee?
Our fantastic Roastery team are led by our Head of Coffee Josh Brown, and our Head Roaster, Nikol Novotná Based at our Maltby St. Roastery, the team are passionate about curating an exciting offering for our community to explore. All of our coffee is roasted on a refurbished Probat UG22.
Can you grind my coffee?
Absolutely. Select your preferred brewing method when ordering and we'll take care of the rest. If you can, we would always recommend buying whole beans and grinding them at home as the shelf life of pre-ground coffee is a lot shorter.
What brew methods do you recommend?
Again, this depends entirely on what you want kind of coffee you like to drink as different methods yield different results with any given coffee. We're big fans of filter
methods at home, as it's a great way to explore speciality coffee. You can achieve some really good results with a range of coffees, quickly and easily with immersion brewers such as a French Press or Aeropress. For best results with pour over methods, like V60 or Kinto dripper, we do suggest investing in some specific equipment.
How should I store my coffee?
Push out as much air as possible and re-seal your WatchHouse bag. Store this in an airtight container, such as our WatchHouse miron jar, at room temperature, somewhere dark and dry like a kitchen cupboard.
Do you have decaf?
Yes. We wanted to offer a decaf matching the same high quality as all our other coffees. Our Galeras Decaf is processed in Nariño, Colombia using ethyl acetate - a sustainable method that preserves the exceptional flavor of the beans through natural extraction. Clean, sweet and complex, it has notes of peach, smooth milk chocolate and a clear orange acidity that will surprise even the most discerning coffee connoisseur.
Do you offer any workshops?
We are looking forward to running workshops in the USA in the future. Education is a huge part of what we do, and we love to meet and work with those curious about coffee. Sign up to our newsletter and join us on socials @watchhouse to be the first to hear about upcoming events.
Pods.
What yield would you recommend for my pods?
As a general rule, a good starting point for WatchHouse pods is between 25g and 30g for a short shot, 60g - 80g for a longer coffee.
Which of your pods works best with milk?
We would always recommend our Rituals range for those looking to enjoy both black and milk coffees at home. It’s sourced with a specifically sweet, chocolatey profile in mind that will work well with dairy and alternative
milks.
Are your pods recyclable?
Our pods are made from eco-friendly biomaterial suitable for industrial composting, and our packaging is 100% recyclable. We recommend checking the composting protocol of your local authority to ensure the best process for disposal.
What is the shelf life of your pods?
We recommend using your pods within 6 months of purchase, but there is an extended expiry date on each box.
What’s the difference between your coffee ranges?
Rituals - Your daily cup. Smooth, easy drinking. Approachable yet distinct.
Our Rituals range is designed to be your staple every day coffee. Warm, comforting and familiar, it’s perfect for those who prefer a more classic espresso and drink both black and milk coffees.
Ventures -Complex and adventurous. Exploring new flavours that will surprise your palette.
The Ventures range includes some of the most interesting single origin coffees we source. Created for moments of adventure and inspiration, these are more complex and fruity flavour profiles we recommend black.
Horizons -Expressive and unique. Pushing the boundaries of flavour.
Coffees selected for our Horizons range are the most experimental of all we source. Introducing unusual origins and profiles pushing the boundaries of expectation.
How are WatchHouse pods shipped?
Our pods are shipped in post-box friendly packaging via our chosen courier
Shipping.
When will my order be dispatched?
Orders placed Monday to Thursday before 1pm GMT are dispatched same day and shipped using our preferred couriers. Orders placed Thursday afternoon to Sunday are dispatched on Mondays. Orders should take around a week to arrive in US from our UK roastery.
When can I expect my order to be delivered?
Your order will arrive 1 week after dispatch for deliveries within the USA from our UK roastery.
Is the cost of shipping included?
Currently we are shipping US orders from our UK roastery. Our
shipping rate to the USA is £40 (approximately $50). Your order
will arrive within a week or you placing your order.
I live outside of the US, can I order WatchHouse coffee?
Yes. We ship to Europe and to an extensive list of countries internationally. There may be time that we are unable to honour shipment to certain countries due to factors outside of our control, in which case we would contact you directly.Visit our UK website watchhouse.com to order for these countries.
I haven’t received my order, what do I do?
Please contact customer services via orders@watchhouse.com with your order number and we’ll track down your delivery.
Returns.
Can I return my order?
Please contact orders@watchhouse.com if you wish to return an order. We do not accept returns of coffee due to their shelf life.
My order has arrived damaged
We do our utmost to ensure that goods arrive in perfect condition however, if your order arrives damaged please reach out via orders@watchhouse.com
Contact Us.
Where are you based?
Our US Support Office can be found at 660 5th Ave, New York, NY 10103, United States. Our UK Support Office and Roastery can be found at 36 Maltby Street, London - just a stone's throw away from our first site and namesake WatchHouse Bermondsey St. Our cafes are located throughout Central London, Bath and New York City - explore our all our Houses here.
