Refund Policy.
US In-House Returns Policy
We hope you are happy with your purchase. If not, our team will do what we can to make things right.
Eligibility
- Returns are accepted within 14 days of purchase with proof of receipt.
- Items must be unused and in their original condition. For coffee, this means bags must be sealed and unopened.
- Perishable items (pastries, food, and drinks) are non-returnable once sold.
Refunds & Exchanges
- We are happy to offer an exchange or a refund to the original payment method once the item has been returned and checked.
- Refunds may take up to 5–10 business days to appear, depending on your bank or card provider.
Faulty or Damaged Products
If a product is faulty, damaged, or not as described, please let our team know as soon as possible. We will provide a full refund or exchange in line with state and federal consumer protection laws.
How to Return
- Bring the product, along with your receipt, back to the House where you made your purchase.
- A member of our team will help process your return.
Questions
If you have any questions about a return, please contact us at hello@watchhouse.com.